Overview

In your business, you know the importance of delivering excellent support services; wherein the Help Desk services provides a central point of contact for customers or employees to submit service requests.

DT-Smart Help Desk can be distributed as an individual product or as a part of CRM/ERP software where it takes over the responsibilities of support customers and employees. It can boost company’s productivity in such fields as Finances (E-commerce, banks, sales); Telecommunications (Mobile operators); Healthcare Information; Technology (Hosting service providers) and others.

Benefit:

The Help Desk solution from DT-Smart can solve your support issues, assisting end users/customers by resolving their submitted requests via the web-based helpdesk software and letting you manage the entire lifecycle of support incidents quickly and efficiently. The solution will help you streamline incident management tasks and maximize your company’s productivity. Key features of DT-Smart Help Desk allow:

- View and filter tickets

- Close tickets

- Assign tasks

- Create responses

- Track the time spent

- Generate reports

With the Help Desk solution from DT-Smart you can achieve:

- Faster time to resolution

- Higher visibility into the support process

- Greater customer satisfaction

- Enhanced client relationships

- Optimal cost effectiveness

Services

DT-Smart Help Desk is not overloaded with tons of confusing options, and provides a great user experience. In addition to the available web version, the system will be available on smart phones and tablets. The mobile version allows to open, close, assign, and even respond to incident tickets right from your mobile device. The system can be hosted in the cloud, giving you more flexibility and agility. So you can manage all your customer requests from anywhere – whether you’re onsite, or on-the-go.

We’ve analyzed great majority of resembling systems and intruded features that are implemented in TOP-10 best help desk solutions. The areas of our technical expertise include:

- Custom Software Development

- Service Desk Customization

- Technical Product Support

- Customer Support Services

- Quality Assurance and Testing Services

Providing world class help desk development and support services, we focus on the creation of reliable and predictable help desk solutions that aimed to streamline trouble ticketing, satisfy your employees and customers, and achieve competitive advantage.